Sleepyhead

WHAT WE DID

To create a more consistent experience for the customers and empower them to a higher level of self service. We also wanted to ensure that the experience was as good on mobile as on desktop.

We worked with Zen desk to implement the team to overlay a responsive design. Zen desk is a customer support ticket platform that helps customers track and follow their support tickets. Assigned and managed by a sleepyhead support help, we ensured that the platform conformed to Sleepyheads’ designs.

The outcome was a seamless, well-designed customer support portal where customers feel they are in lead to handle the process.